Privacy Policy

Babysitters on the Coast
Last updated: [12/11/2025]

At Babysitters on the Coast, we are committed to protecting the privacy, safety and confidentiality of our clients, their children, and all families who use our services.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or engaging our babysitting services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information only where reasonably necessary to provide our babysitting services, ensure child safety, and manage bookings.

1.1 Personal Information You Provide

When you make an enquiry, complete a booking form or communicate with us, we may collect:

• Client name 
• Address 
• Email address 
• Phone number 
• Emergency contacts 
• Child information (names, ages, routines, allergies, medical needs, behavioural notes, safety information) 
• Booking details and preferences 
• Consent forms and information provided through Adobe
   

1.2 Payment Information

All payments are processed securely through Square.
We do not store or have access to your full card details.
If your card is stored for future use, it is securely held by Square, not by Babysitters on the Coast.

1.3 Website & Technical Information

Our website (hosted by GoDaddy) automatically collects:

• IP addresses 
• Device and browser information 
• Pages visited 
• Date and time of visits 
• Cookies and tracking data 
• GoDaddy analytics 
• Facebook/Meta-related data when interacting with our social media or connected tools 

This helps us improve our website and service delivery.

2. How We Use Personal Information

We use personal information for the following purposes:

• Managing and confirming bookings 
• Matching families with suitable babysitters 
• Communicating about sessions, availability, payments, and updates 
• Ensuring the safety and well-being of children 
• Fulfilling administrative and legal obligations 
• Improving website functionality and customer experience 
• Responding to enquiries and customer support requests 
• Emergency or safety-related communication
   

We do not use children’s information for marketing or advertising.

3. Disclosure of Information

We only disclose personal information when necessary and appropriate:

3.1 Babysitters

Babysitters may receive relevant details needed to care safely for your child, including:

• Child routines 
• Allergies 
• Medical needs 
• Behavioural considerations 
• Emergency contacts 
• Safety instructions
   

3.2 Third Parties

We may share necessary information with:

• Square (for secure payment processing) 
• Adobe (for booking + consent forms) 
• GoDaddy (website hosting + analytics 
• Facebook/Meta (limited data when interacting with linked services) 
• Emergency services, if required
• Law enforcement, if legally obligated
   

We never sell or share your information for advertising.

4. Storage and Security

We take all reasonable steps to protect your information from:

• Unauthorised access 
• Loss 
• Misuse 
• Modification 
• Disclosure 

Information is stored securely using:

• GoDaddy encrypted hosting 
• Square’s PCI-compliant systems 
• Adobe’s secure document storage 
• Password-protected business accounts (Microsoft 365)
   

Access to client information is restricted to authorised personnel only.

5. Cookies and Tracking

Our website uses cookies and tracking technology to:

• Improve site functionality 
• Measure website performance 
• Enhance user experience 
• Provide security 
• Support Facebook/Meta-related features 
• Support GoDaddy analytics
   

You may disable cookies in your browser settings, but some website features may not function correctly.

6. Access, Corrections & Your Rights

You may request to:

• Access personal information we hold about you 
• Update or correct details 
• Request deletion of information when no longer required 
• Withdraw consent (where applicable)
   

To make a request, email:

📩 info@babysittersonthecoast.com.au

We will respond within a reasonable timeframe.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide our babysitting services 
• Comply with legal, safety and record-keeping requirements 

Information that is no longer required will be securely deleted or archived.

8. Photography & Video

Babysitters on the Coast respects the privacy and dignity of all children.

• Babysitters are not permitted to take photos or videos of children without the client’s explicit consent. 
• Any request for photos must be discussed and approved in advance. 
• Babysitters must not share or store images privately. 

For safety and privacy reasons, clients must also comply with our Cameras & Surveillance Policy located in our Terms & Conditions.

9. Children’s Privacy

We treat all child-related information with extra care and sensitivity.
Information regarding your child’s medical needs, routines or behaviour is used strictly for:

• Safe care 
• Proper supervision 
• Emergency response 
• Babysitter preparation 

We do not use children’s information for any secondary purpose.

10. Changes to This Privacy Policy

We may update this policy from time to time.
The most current version will always be available on our website.

11. Use of Testimonials, Reviews & Client Feedback

Babysitters on the Coast may collect and display client feedback, testimonials or reviews to help improve our services and support other families in choosing our agency.

We may display:

• Google Reviews (including the name shown publicly on Google and our website), 
• Written feedback provided voluntarily by clients, and 
• Testimonials shared directly with us, with the client’s consent. 

We will never publish private details such as addresses, phone numbers, or any child-specific information. Clients may request the removal of a testimonial displayed on our website or social media by contacting info@babysittersonthecoast.com.au.

Contact Us

If you have any questions, concerns, or privacy requests, please contact:

📩 info@babysittersonthecoast.com.au